Privacy Policy

1. Introduction

Welcome to Taqwaa Solutions (“Taqwaa Solutions,” “we,” “our,” or “us”).

Taqwaa Solutions is a business brand operated by TAQWAA GULF SOLUTIONS FZE LLC, incorporated in Ajman NuVentures Centre Free Zone, United Arab Emirates (UAE).

We respect your privacy and are committed to handling personal information responsibly. This Privacy Policy explains how we collect, use, store, disclose and protect information when you visit our website, contact us, request our services, or otherwise interact with us.

We aim to handle personal information in accordance with applicable UAE data protection laws and other privacy laws that may apply to our business and the individuals we serve.

By using our website, you acknowledge this Privacy Policy. Where consent is legally required, we will request it separately.

2. Information We Collect

The information we collect depends on how you interact with our website and services.

A. Information You Provide

When you contact us, request a quotation, submit a project enquiry or communicate with us, we may collect:

• Name and job title

• Company or business name

• Email address and telephone number

• Information about your business, project or service requirements

• Any other information you choose to include in your communication

Please avoid sending sensitive personal information unless it is necessary for a specific, agreed purpose.

B. Technical Information

Depending on how our website is configured, we may automatically collect limited technical information, such as:

• IP address

• Browser type and device information

• Operating system

• Pages visited and interactions with our website

• Referral source and approximate location derived from technical information

• Website performance and diagnostic data

C. Cookies and Analytics Information

We may use cookies or similar technologies to operate our website, understand website traffic, improve performance and measure marketing effectiveness.

The specific information collected depends on the tools and tracking technologies enabled on our website. Please see Section 6 for more information.

3. How We Use Your Information

We may use personal information to:

• Respond to enquiries and requests for quotations

• Understand your business needs and prepare relevant proposals

• Provide and manage our digital marketing, branding, website development and related services

• Communicate about projects, services and business enquiries

• Maintain, secure and improve our website

• Analyse website usage and marketing performance, where applicable

• Send marketing communications where permitted by law and, where required, with your consent

• Meet applicable legal, regulatory and contractual obligations

• Protect our business, website and users against fraud, misuse or security threats

We will not use your personal information for purposes that are incompatible with the purpose for which it was collected, unless permitted by applicable law.

4. Legal Basis for Processing

Where applicable law requires a legal basis for processing personal information, we may rely on one or more of the following:

• Consent: Where you have given consent for a specific purpose.

• Contract or pre-contractual steps: Where processing is necessary to respond to your request, prepare a proposal or perform an agreement.

• Legal obligations: Where processing is required to comply with applicable laws or lawful requests.

• Legitimate interests: Where processing is necessary for legitimate business purposes, provided those interests do not override applicable privacy rights.

The legal basis will depend on the information and the circumstances in which it is processed.

5. How We Share Information

We do not sell your personal information.

We may share information, where necessary and lawful, with:

• Service providers: Website hosting providers, form-processing services, analytics providers, email services and other technology providers.

• Delivery partners and contractors: Trusted specialists or delivery partners involved in providing services you have requested, where relevant.

• Professional advisers: Legal, accounting, auditing or other professional advisers where reasonably necessary.

• Authorities and regulators: Where disclosure is required by law or necessary to establish, exercise or defend legal claims.

• Business successors: In connection with a merger, restructuring, sale or transfer of relevant business assets, subject to applicable law.

Where appropriate, we take reasonable steps to ensure that third parties handle information securely and only for authorised purposes.

6. Cookies and Similar Technologies

Our website may use essential cookies and, depending on the tools enabled, analytics or marketing cookies.

Essential cookies may be needed for the website to function properly. Non-essential cookies may be used to understand visitor behaviour, improve the website or measure advertising performance.

You may be able to manage cookies through your browser settings or through a cookie preference tool on our website, if available. Disabling certain cookies may affect website functionality.

Where applicable law requires consent before non-essential cookies or tracking technologies are used, we will seek consent before activating them.

7. International Data Transfers

Our business serves clients in the UAE, the wider GCC and other markets. Our website, technology providers or delivery partners may process or access personal information in countries outside the country where it was collected.

Where personal information is transferred internationally, we will take steps required by applicable law to ensure that the transfer is permitted and that appropriate safeguards are in place.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, including responding to enquiries, managing client relationships, providing services, resolving disputes and meeting legal or regulatory requirements.

Retention periods may vary depending on the type of information and the reason it was collected. When information is no longer required, we will take reasonable steps to delete it, anonymise it or securely dispose of it, subject to applicable legal obligations.

9. Data Security

We use reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no website, electronic transmission or storage system can be guaranteed to be completely secure. We cannot promise absolute security, but we work to reduce risks and respond appropriately to security incidents.

10. Your Privacy Rights

Depending on the laws applicable to your personal information, you may have the right to:

• Request access to personal information we hold about you

• Request correction of inaccurate or incomplete information

• Request deletion of personal information where legally permitted

• Request restriction of, or object to, certain processing

• Withdraw consent where processing is based on consent

• Request a copy of certain information in a portable format, where applicable

• Lodge a complaint with the relevant data protection authority

These rights are subject to applicable laws, exemptions and circumstances. To make a request, contact us using the details in Section 15. We may need to verify your identity before responding.

11. Marketing Communications

We may send business updates, service information or marketing communications where permitted by law.

You can ask us to stop sending marketing communications at any time by using the unsubscribe option, where available, or by contacting us directly. Even if you opt out of marketing, we may still send necessary service-related or administrative communications.

12. Third-Party Websites and Services

Our website may contain links to third-party websites or use third-party services, such as embedded content, social media features or enquiry forms.

These third parties may have their own privacy policies and practices. We are not responsible for the privacy or security practices of websites and services that we do not control. We encourage you to review their policies before providing personal information.

13. Children’s Privacy

Our website and services are intended for businesses and general audiences, not specifically for children. We do not knowingly collect personal information from children in circumstances where doing so is prohibited by applicable law.

If you believe a child has provided us with personal information inappropriately, please contact us so that we can review the matter and take appropriate action.

14. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our business, website, technology, legal requirements or data-handling practices.

Any revised version will be published on this page with an updated “Last Updated” date. We encourage you to review this page periodically.

15. Contact Us

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about how your personal information is handled, please contact us:

Legal Entity: TAQWAA GULF SOLUTIONS FZE LLC
Brand Name: Taqwaa Solutions
Registered Jurisdiction: Ajman NuVentures Centre Free Zone, United Arab Emirates
Email: info@taqwaasolutions.ae
Telephone: +971 527001987

We will review privacy-related requests and respond in accordance with applicable law.