Terms & Conditions

1. Introduction

Welcome to Taqwaa Solutions.

This website is operated by TAQWAA GULF SOLUTIONS FZE LLC, incorporated in Ajman NuVentures Centre Free Zone, United Arab Emirates (UAE), and operating under the brand name Taqwaa Solutions (“we,” “our,” or “us”).

These Terms & Conditions govern your access to and use of our website and its content. By accessing or using this website, you agree to these terms. If you do not agree, please discontinue use of the website.

These terms apply to website visitors and prospective clients. Specific services provided to clients may also be governed by separate proposals, quotations, statements of work or signed service agreements.

2. Our Services

Taqwaa Solutions provides digital and creative services, which may include:

• Branding and brand identity

• Website design and development

• E-commerce and marketplace solutions

• Search engine optimisation (SEO)

• Social media management

• Performance marketing and digital advertising

• Graphic design and video production

• Related digital strategy and marketing services

The availability and scope of services may vary according to project requirements, commercial arrangements and the capabilities of our delivery team and partners.

Information on this website is provided for general informational purposes and does not constitute a binding offer to provide any particular service.

3. Website Enquiries and Proposals

Submitting an enquiry through our website, email or other communication channel does not automatically establish a client relationship or create a contract.

Any quotation, proposal, timeline, deliverable or fee will be subject to confirmation by us and, where applicable, a separate written agreement.

We reserve the right to accept or decline project enquiries at our discretion, subject to applicable law.

A project will commence only after the relevant scope, fees, responsibilities, timelines and other applicable terms have been agreed upon.

4. Client Responsibilities

If you engage our services, you agree to:

• Provide accurate and complete information relevant to the project.

• Supply content, materials, access credentials and approvals reasonably required for delivery.

• Ensure that you have the necessary rights, licences and permissions for materials you provide.

• Review drafts, designs and deliverables within agreed timeframes.

• Provide timely feedback and designate an authorised contact where appropriate.

• Ensure that your instructions, content, products and business activities comply with applicable laws.

• Pay the agreed fees according to the relevant proposal or service agreement.

Delays in receiving information, approvals, payments or access may affect delivery timelines and project outcomes.

5. Fees, Payments and Project Changes

Project fees, payment schedules, deposits, milestones, expenses and any applicable taxes will be specified in the relevant quotation, proposal, invoice or service agreement.

Unless otherwise agreed in writing:

• Work will begin after the required approval and initial payment, where applicable.

• Requests outside the agreed scope may result in additional fees and revised timelines.

• Delayed payments may result in work being paused, subject to the agreed contract and applicable law.

• Any cancellation, refund, rescheduling or termination arrangements will be governed by the relevant service agreement.

Nothing in these terms removes any rights or remedies that cannot lawfully be excluded.

6. Intellectual Property

Unless otherwise agreed in writing, the content of this website—including text, graphics, branding elements, design, layout and other materials—is owned by or licensed to Taqwaa Solutions and is protected by applicable intellectual property laws.

You may view the website and use its content for personal or internal business reference. You must not reproduce, republish, distribute, modify, sell or commercially exploit website content without our prior written permission, except where permitted by law.

For client projects, ownership and usage rights for final deliverables, source files, working files, concepts, templates, third-party assets and other materials will be determined by the applicable proposal or service agreement.

Unless otherwise agreed in writing, rights in custom deliverables that are intended to be transferred to the client will transfer only under the conditions specified in the relevant agreement, including any applicable payment requirements.

We may use properly licensed tools, fonts, stock assets, software, templates and third-party components subject to their respective licence terms.

7. Portfolio and Project Showcases

Where permitted by the applicable client agreement and any relevant confidentiality obligations, we may display completed projects, designs or work samples in our portfolio, website or marketing materials.

We will not knowingly disclose confidential client information or use a client’s name, logo or project materials in a way that breaches an applicable agreement or legal obligation.

If a project requires confidentiality or restrictions on public display, these should be agreed in writing.

8. Third-Party Platforms and Services

Our services may involve third-party platforms and tools, including website builders, hosting providers, social media networks, advertising platforms, analytics tools, e-commerce systems and marketplaces.

These services are governed by their own terms, policies, availability and technical requirements.

We do not control third-party platforms and are not responsible for their independent actions, outages, policy changes, account restrictions, pricing changes or discontinuation of features.

Where a client project depends on a third-party platform, the relevant service agreement should specify the responsibilities of each party, including account ownership, access, subscriptions and ongoing maintenance.

9. Marketing and Performance Disclaimer

We aim to provide professional digital and creative services. However, we do not guarantee specific business results unless a specific guarantee is expressly agreed in writing.

Search rankings, website traffic, leads, sales, advertising performance, social media engagement and conversion rates can be affected by factors beyond our control, including competition, budgets, market conditions, client responsiveness, algorithms, platform policies and changes in technology.

Past performance, case studies, testimonials and examples are illustrative and do not guarantee similar outcomes for every client.

Any forecasts, estimates or recommendations are provided in good faith based on the information available at the time.

10. Website Availability and Accuracy

We make reasonable efforts to keep our website accessible and its information accurate and current. However, we do not guarantee that the website will always be available, uninterrupted, error-free or free from harmful components.

Website content may be updated, changed or removed without prior notice.

Information on this website should not be treated as professional, legal, financial or other specialist advice tailored to your individual circumstances.

11. Acceptable Use

You agree not to:

• Use the website for unlawful, fraudulent or misleading purposes.

• Attempt to gain unauthorised access to our website, systems or data.

• Interfere with website security, operation or availability.

• Introduce malicious code or harmful material.

• Copy, scrape or exploit website content in a way that infringes our rights or violates applicable law.

• Impersonate another person or misrepresent your identity or authority.

• Use our website or services to infringe another person’s intellectual property, privacy or other legal rights.

We may take reasonable steps to protect our website and business against misuse, subject to applicable law.

12. Privacy and Personal Information

Our collection and use of personal information through this website are explained in our Privacy Policy.

By using the website, you acknowledge that you can review our Privacy Policy to understand how information is handled. Where consent is required by law, it will be requested separately.

13. Limitation of Liability

To the extent permitted by applicable law, Taqwaa Solutions will not be liable for indirect, incidental, special or consequential losses arising from the use of this website or reliance on its general information.

We do not exclude or limit liability where doing so would be unlawful. Nothing in these terms limits any rights or remedies that cannot legally be excluded.

Any liability arising from paid services will be governed by the relevant client agreement and applicable law.

14. Indemnity

To the extent permitted by applicable law, you agree to be responsible for losses, claims or expenses arising from your unlawful use of the website, your infringement of third-party rights, or your breach of these terms.

This provision does not apply to the extent that a claim results from our own breach of law or other conduct for which liability cannot lawfully be excluded.

15. External Links

Our website may contain links to third-party websites for convenience or informational purposes.

We do not control or endorse all third-party content and are not responsible for the availability, accuracy, security or privacy practices of external websites. Accessing them is at your own discretion and subject to their applicable terms.

16. Suspension and Changes

We may update, suspend or discontinue parts of our website where reasonably necessary for maintenance, security, operational or business reasons.

We may revise these Terms & Conditions from time to time. Updated terms will be published on this page with a revised “Last Updated” date.

Your continued use of the website after revised terms are published constitutes acceptance to the extent recognised under applicable law. Changes to an existing client agreement will be handled in accordance with that agreement.

17. Governing Law and Jurisdiction

These Terms & Conditions are intended to be governed by the applicable laws of the United Arab Emirates.

Subject to any mandatory legal provisions and any applicable dispute-resolution agreement, disputes relating to these website terms will be submitted to the competent courts of the relevant UAE jurisdiction.

Any client service agreement may specify additional or different governing-law and dispute-resolution terms where legally appropriate.

18. Contact Us

For questions about these Terms & Conditions, please contact:

Legal Entity: TAQWAA GULF SOLUTIONS FZE LLC
Brand Name: Taqwaa Solutions
Registered Jurisdiction: Ajman NuVentures Centre Free Zone, United Arab Emirates
Email: info@taqwaasolutions.ae